My Connection Loyalty Card

Visit any cleo store to join my connection.



If you wish to join online AND you are making an online purchase:

You have an online account:

• Sign into your account and add a my connection card to your cart above.

You do not have an online account:

Click "Create an Account" above and select "Yes! Sign me up for a My Connection membership" at the bottom of the account form, a My Connection card will automatically be added to your cart.

To have the Free My Connection card shipped to you an online purchase must be made. Bonus! When a My Connection card is added to your cart you will automatically receive free shipping.

Online, enjoy a $25.00 reward discount once 500 POINTS are accumulated. Instore, as of October 19, 2020, redeem 100 points for $5 off, 200 points for $10 off, 300 points for $15 off, with redemption levels equal to 5% off at every 100 point threshold. Ask an associate for details.

Members enjoy special offers, inside fashion tips, advance notice of promotions.

My connection members earn one point for every $1 of cleo merchandise purchased either in a store or online, excluding sales tax, reward redemption, gift cards, returned merchandise and shipping fees. In the case of a return or exchange, POINTS are automatically deducted from the member's card used for the original purchase (whether or not the card is presented at the time of return or exchange).

Sign into your account, if you have a my connection card attached to your account you can view your points in your account dashboard.

Don't have a card connected? You can easily add your my connection card number in the my connection section of your account dashboard.

Online, 500 POINTS (equivalent to $500 ) must be accumulated prior to receiving the $25.00 Reward Discount. Once 500 POINTS is achieved the member is entitled to a $25.00 discount off a future online purchase. Instore, as of October 19, 2020, members may redeem 100 points for $5 off, 200 points for $10 off, 300 points for $15 off, and so on... with redemption levels equal to 5% off at every 100 point threshold. Ask an associate for details.

• The point reward discount is not redeemable for cash
• The minimum purchase is $5.00 instore and $25.01 online
• Reward discounts cannot be used on the qualifying transaction that reaches the point threshold
• In stores where both Ricki's and Cleo merchandise is sold -only cleo merchandise sales earns POINTS. The redemption of POINTS shall also only apply to cleo merchandise.
• Redeeming the $25.00 Discount Reward subtracts 500 POINTS from the my connection card point total
• In the case of an online transaction, POINTS will be added after payment and delivery is complete.



Yes! POINTS are added after payment and delivery is complete.

• If you update your online profile and switch to the new card format- your new card will be enclosed with your purchase. The card will be credited for the POINTS earned on that purchase.
• If you visit a store to upgrade to the new format card - the new card will be added to your online account automatically. If you log in into and shop using your linked online My Connection account, POINTS earned online will be added once the orders are paid, complete and shipped.

As long as you shop at least once every eighteen months and present your membership card - your POINTS never expire!

Yes. In the case of a return or exchange, POINTS are automatically deducted from the member's card used for the original purchase (whether or not the card is presented at the time of return or exchange).

Please visit a cleo store to obtain a new card. Point balance will be transferred from June 2014 until January 11th, 2016, after which all new cards start at zero.

Please visit the nearest cleo store to obtain a new card with a zero POINTS balance, as Cleo is not responsible for lost or stolen cards. Store associates cannot transfer POINTS from lost cards. For further assistance, please contact customerservice@cleo.ca.

POINTS and cards are non-transferable to other members

POINTS are redeemable in increments of 500 POINTS online. Consider this example- on 750 POINTS the eligible reward is a $25.00 reward discount (500 POINTS) with the point balance forward equaling 250 POINTS.

You may have a negative balance if negative transactions (refunds) exceed your positive transactions. Got questions? Please contact customerservice@cleo.ca

The minimum is 100 Points in stores as of October,19, 2020 and 500 points online. Check your Points balance by logging into / creating your online account. Points are earned instore and online at a rate of $1 equaling one Point. Online, Points may only be redeemed at the 500, 1000, 1500, 2000 Point levels. Every 500 Points equals $25 off. Create an account here.

Need help? Please contact customerservice@cleo.ca.

POINTS and DISCOUNT

• 500 - $25 off
• 1000 - $50 off
• 1500 - $75 off
• 2000 - $100 off

• To start, your account must be linked to your cleo MY CONNECTION card.
• Create an online account here
• Need help? Please contact customerservice@cleo.ca
• Log into your cleo.ca online account every time you shop to collect Points and to be able to redeem Points.
• Add items to your cart and proceed to checkout. At checkout, after choosing the shipping and delivery method, your My Connection POINTS balance and the My Connection POINTS that are eligible for redemption will be visible.
• Choose your eligible My Connection POINTS redemption amount. Points are immediately subtracted from your account total and applied to the online transaction. The reward will apply to the total owing.
• Proceed to check out.

Yes. Your My Connection POINTS balance will be reduced by the number of Points you redeem, however, the net payable of the My Connection POINTS redemption transaction will accrue points. Points earned on Point redemption transactions (net) are awarded after shipping and delivery.

Yes. The maximum My Connection POINTS redemption is 2000 points on any single online transaction. If your My Connection POINTS Balance remains above 500, 1000, 1500 or 2000, you may redeem on a subsequent, sequential online transaction(s).