Important Notice:
We regret to inform you that Cleo will be pausing and winding down its retail operations, which include both our retail store locations and our online website, cleo.ca
Effective January 17, 2025, we will no longer accept returns, process gift cards, or redeem or issue loyalty points. However, Cleo will honour its existing return and exchange policy up to and including January 17, 2025. After this date, exchanges and refunds will no longer be available. Please note that all sales will be final after January 17, 2025.
The Canadian retail industry has faced significant challenges since the COVID-19 pandemic, and unfortunately, it has become increasingly difficult for our 50+ year-old brand to continue operating in its current form.
If you have any further questions, please refer to our FAQs.
We also want to take a moment to sincerely thank you for your support over the years.
Thank you again for being a valued part of the Cleo community.
Team Cleo
Orders
Where Can I Return An Online Order?
Online purchases can be returned to any Ricki’s, Cleo, or Bootlegger store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution centre address below.
1530 Gamble Place
Winnipeg, Manitoba R3T 1N6
800-665-7480
Do You Offer International Shipping?
Unfortunately, at this time, we only ship within Canada.
What Is The cost of shipping?
Ground shipping orders will be shipped for a flat fee of $9.99.
Ship to store orders will be shipped for $2 to any of our store locations for your convenient pick up.
What Payment Methods Do You Accept For Online Orders?
Cleo.ca accepts the following payment options:
-Visa
-Visa Debit
-MasterCard
-American Express
-PayPal
We currently do not accept pre-paid credit or debit cards.
Are There Any On Going Promotions Or Discounts?
You can review the current ongoing online promotions on the Cleo website, under the “Today's Deals” tab.
What Is The Deadline For Returns?
With Cleo winding down its retail operations, we regret to inform you that, effective January 17th, 2025, Cleo will no longer be accepting returns and all sales are final.
What is needed to pick up a Ship to Store order?
For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.
Customer Service
How Do I Contact Customer Support?
If you have questions or comments about online or instore shopping, we are here to help. You can email us at customerservice@cleo.ca or call us at 1-888-590-2536.
If you are having difficulty connecting with one of our agents, please email us using the form and the link below and we will respond within 2 business days.
How Do I Reset My Password If I Forget It On The Cleo Website
You can reset it under the log in section, by inputting your email address and then opening the link you receive in your email.
Does Cleo Have A Loyalty Program?
We regret to inform you that, effective January 17th, 2025 - Cleo's My Connection loyalty program has been suspended. As a result, points will no longer be issued or redeemable. We apologize for the inconvenience.