Free Shipping Over $69

My Connection Free Ship To Store

Free Returns In Store

Frequently Asked Questions

Frequently Asked Questions


Online purchases can be returned to any Ricki’s, Cleo, or Bootlegger store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution centre address below.

1530 Gamble Place

Winnipeg, Manitoba R3T 1N6


Unfortunately, at this time, we only ship within Canada.

The minimum total amount to received free shipping is $75 before taxes and before redeeming any loyalty points. Unless a limited time promotional shipping offer is advertised. accepts the following payment options:


-Visa Debit


-American Express


-Cleo gift cards

We currently do not accept pre-paid credit or debit cards.

You can review the current ongoing online promotions on the Cleo website, under the “Today's Deals” tab.

For Cleo purchases with the receipts and tags attached, you will be refunded onto your original method of payment within 45 days of purchase.

For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.

Customer Service

If you have questions or comments about online or instore shopping, we are here to help. You can email us at or call us at 1-888-590-2536.

If you are having difficulty connecting with one of our agents, please email us using the form and the link below and we will respond within 2 business days.

Contact us HERE.

You can reset it under the log in section, by inputting your email address and then opening the link you receive in your email.

Cleo has a free My Connection loyalty program, which you can join by visiting any store or online.

To join online or for more information visit our loyalty page HERE.

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