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Frequently Asked Questions

Normally, it takes 1-2 business days to process your order and have it on its way to you. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number. If your package is being delivered to a street address, you can use this number to track the progression of your delivery via Canada Post.

If you’ve selected to have your package delivered to a Ricki’s store location for pick up, your package will be delivered and tracked by Purolator Courier. 

For more information, you can also contact our Customer Service team at 1-888-590-2536 (cleo) or by email, Monday to Friday 9AM to 9PM CST and weekends/statutory holidays from 10AM to 6PM CST. 

Unfortunately, no. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience. accepts the following payment options:


-Visa Debit


-American Express


-Cleo gift cards

We currently do not accept pre-paid credit or debit cards.

You can check your gift card balance in the following ways:

  1. Online at
  2. At your nearest Cleo store location
  3. Email at - please make sure to include all the numbers on the back of your card in the email.

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