Return & Exchange Policy

Importance Notice: Returns and exchanges will continue in accordance with our existing policy below until January 17, 2025. After this date, exchanges will still be honoured but returns will no longer be accepted and refunds will no longer be offered.

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Not totally satisfied with your purchase? We want to make it right. That's why returns at cleo.ca can be made at any time.

Please note we have updated our return policy, all items ending in $0.77 are final sale. No exchanges or refunds. Effective as of February 13, 2024.

Promotional offers are subject to change without notice.

Easy Free In Store Returns

Don't have a cleo store near you? Purchases made on cleo.ca can be returned to any Ricki's or Bootlegger location, free of charge.

With receipt: Purchases made online at cleo.ca or purchases made in store (including purchases through our In Store Order service) - can be returned at any Cleo store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 45 days of the in store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 45 days after the instore purchase or online ship date.

Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return.

Returns to cleo.ca

Online purchases from cleo.ca can be returned by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution centre address below. In store purchases cannot be returned to our distribution centre. Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your customer and billing address information is included in order for us to properly process your return. IMPORTANT: Please mark the item(s) being returned by circling or highlighting them on the original receipt.

Please ship to:

Cleo.ca Returns

1530 Gamble Place

Winnipeg, Manitoba R3T 1N6

888-590-2536

With receipt: Purchases received at the address above, within 45 days of original order ship date will receive a full refund in the original form of payment. Once we have processed your online return, a refund will be automatically be made in the form of the original payment. In the case of INTERAC® Online orders, the refund will be credited back to the online banking account used to purchase the items. We will notify you by email when your refund has been processed. Please note that shipping charges are non-refundable.

For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. Please allow up to 2 weeks for the gift card to arrive. The gift card may be used instore or online toward a subsequent purchase.

Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned. The gift card will be mailed to you at your billing address. Please allow up to 2 weeks for the gift card to arrive. The gift card may be used instore or online toward a subsequent purchase.

On returns of online purchases or purchases made through our In Store Order service, shipping charges are non-refundable. The original credit/debit card must be presented at the time of return, or a gift card will be issued.

Exchange Policy

If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item(s) with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. In the event that an instore exchange is not available, the item(s) are subject to the refund policy.

At this time we are unable to accept exchanges on cleo.ca as we are unable to guarantee the availability of the item you want in exchange at the time that we receive your original item back. Instead we recommend exchanging the item in store or placing a new order online and returning the unwanted item(s).

Other Terms & Conditions

Orders placed on cleo.ca cannot be cancelled or changed once they have been submitted as we begin order processing immediately. For further inquiries, please call us at 1-888-590-2536.

The following items cannot be exchanged or returned and are deemed FINAL SALE:

• Items ending in $0.77

• Worn items

• Facemasks, Socks, Tights, Shapewear, Earrings – due to hygienic reasons

• Items sold As Is, or part of a store closure sale, or sold marked final sale

• Gift cards

Promotional discounts: The return amount is the amount paid for merchandise after all discounts are applied. If a promotional discount or coupon was applied to the original transaction, a portion of it may be subtracted from the returned item(s)

Returning a gift: For returns with a gift receipt, a gift card will be issued for the amount paid.

We reserve the right not to resell returned merchandise.