COVID-19
To learn more about the specifics in your province:
SUSPENDED EXPRESS SHIPPING
Due to COVID-19, Canada Post is experiencing a significant increase in parcel volumes – resulting in delivery delays. Because of this, we have temporarily removed our Express Post option. Anticipate delays beyond expected delivery dates provided by Canada Post. We thank you for your understanding
FREE SHIPPING TO YOUR HOME
Until further notice, we will be offering free ground shipping to home on orders over $50 pre tax, excluding the purchase of Spanx and Masks, no code required at checkout. Anticipate delays beyond the delivery dates provided by Canada Post. We thank you for your understanding.
Customer Service is currently experiencing a higher than normal volume of inquiries. Our service agents are working from home as a result of COVID-19 precautionary social distancing and safety measures. As such, email is a preferred method of contact. If you prefer to call and are directed to voicemail, please leave a voicemail. Voicemails are returned in the order that they are received, once again, with high volumes the return messaging may be delayed. We are working to return your call or email as quickly as possible, and we thank you for your understanding.
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Shipping
The estimated arrival time of your order is based on the first business day after your shipping confirmation has been emailed and does not include processing times. Our normal processing time is 1-2 days. Anticipate delays beyond expected delivery dates provided by Canada Post. We thank you for your understanding.
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$2 Ship to Store
Orders will be shipped for $2 to any of our store locations for your convenient pick up.
SHIP TO STORE
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| BC, ON | 2-4 |
| MB, SK, AB | 1-2 |
| NS | 3-4 |
| NL | 4-6 |
| YT, NT | 6-11 |
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Ground Shipping - free on orders over $50
Estimated Shipping Time
GROUND
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| MB, SK, AB | 1-3 |
| BC, ON, QC | 3-4 |
| NS, NB, PE | 5-6 |
| NL | 7-10 |
| YT, NT, NU | 10-13 |
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Express Shipping | Temporarily Suspended
Estimated Shipping Time
EXPRESS
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| ON, QC | 2-4 |
| MB, SK, AB | 3-5 |
| ATLANTIC | 3-6 |
| BC | 4-6 |
| YT, NU, NWT | 6-8 |
Please note, express shipping charges are based on the total weight of your order and start at $16.95.
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Shipments to International Addresses
At this time we are unable to accept or ship international orders.
