Shipping
Note Due to high volume, orders are taking some extra time to process and ship. Rest assured we’re working hard to get them out to you as soon as possible
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Holiday Shipping
Estimated Shipping Time
GROUND
| PROVINCE | ORDER BY |
|---|---|
| MB, SK, AB | DEC 14 |
| BC, ON, QC | DEC 14 |
| NS, NB, PE | DEC 14 |
| NL | DEC 9 |
| YT, NT, NU | DEC 6 |
$2 SHIP TO STORE
We have resumed shipping existing ship to store orders as of December 9. We are continuing to address the backlog of orders and we are doing everything we can to get orders out as quickly as possible. Orders are being fulfilled and shipped in order of when they were received.
Once your order has shipped, you will receive two confirmation emails – a shipping confirmation, and a notice when it's ready to be picked up in store.
| PROVINCE | ORDER BY |
|---|---|
| MB, SK, AB | DEC 17 |
| BC, ON, NS | DEC 15 |
| NB, PE | DEC 15 |
| NL | DEC 13 |
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We’re all family here.
NEW! EXPANDED SHIP TO STORE LOCATIONS
If your area does not have a convenient Cleo location, you can now pick up your ship to store order from one of our sister brands – Ricki's and Bootlegger!
It’s so easy.
1) When shopping our sites, choose Ship to Store for your shipping option
2) Select your province and city - click SEARCH
3) Ricki's and Bootlegger pickup locations are indicated to the right of the store location
4) Choose the store location that best suits you!
It gets better!
If your online order didn’t work out, we’re happy to be able to return or exchange it at any Ricki’s, Cleo, or Bootlegger location as well.
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SUSPENDED EXPRESS SHIPPING
Due to COVID-19, Canada Post is experiencing a significant increase in parcel volumes – resulting in delivery delays. Because of this, we have temporarily removed our Express Post option. Anticipate delays beyond expected delivery dates provided by Canada Post. We thank you for your understanding
FREE SHIPPING WITH A MINIMUM PURCHASE OF $50 TO YOUR HOME
Until further notice, we will be offering FREE ground shipping to home on orders with a minimum $50 purchase, no code required at checkout. Anticipate delays beyond the delivery dates provided by Canada Post. We thank you for your understanding.
Customer Service is currently experiencing a higher than normal volume of inquiries. Our service agents are working from home as a result of COVID-19 precautionary social distancing and safety measures. As such, email is a preferred method of contact. If you prefer to call and are directed to voicemail, please leave a voicemail. Voicemails are returned in the order that they are received, once again, with high volumes the return messaging may be delayed. We are working to return your call or email as quickly as possible, and we thank you for your understanding.
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Curbside Pickup
Available at select locations. CLICK HERE to learn more.
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$2 Ship to Store
Orders will be shipped for $2 to any of our store locations for your convenient pick up.
SHIP TO STORE
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| BC, ON | 2-4 |
| MB, SK, AB | 1-2 |
| NS | 3-4 |
| NL | 4-6 |
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Ground Shipping
Estimated Shipping Time
GROUND
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| MB, SK, AB | 1-3 |
| BC, ON, QC | 3-4 |
| NS, NB, PE | 5-6 |
| NL | 7-10 |
| YT, NT, NU | 10-13 |
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Express Shipping | Temporarily Suspended
Estimated Shipping Time
EXPRESS
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| ON, QC | 2-4 |
| MB, SK, AB | 3-5 |
| ATLANTIC | 3-6 |
| BC | 4-6 |
| YT, NU, NWT | 6-8 |
Please note, express shipping charges are based on the total weight of your order and start at $16.95.
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Shipments to International Addresses
At this time we are unable to accept or ship international orders.
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COVID-19
To learn more about the specifics in your province:
