Shipping

Note Due to high volume, orders are taking some extra time to process and ship. Rest assured we’re working hard to get them out to you as soon as possible

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Holiday Shipping

Estimated Shipping Time

GROUND

PROVINCE ORDER BY
MB, SK, AB DEC 14
BC, ON, QC DEC 14
NS, NB, PE DEC 14
NL DEC 9
YT, NT, NU DEC 6

 

$2 SHIP TO STORE

We have resumed shipping existing ship to store orders as of December 9. We are continuing to address the backlog of orders and we are doing everything we can to get orders out as quickly as possible. Orders are being fulfilled and shipped in order of when they were received.

Once your order has shipped, you will receive two confirmation emails – a shipping confirmation, and a notice when it's ready to be picked up in store.

PROVINCE ORDER BY
MB, SK, AB DEC 17
BC, ON, NS DEC 15
NB, PE DEC 15
NL DEC 13

 

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We’re all family here.

NEW! EXPANDED SHIP TO STORE LOCATIONS

If your area does not have a convenient Cleo location, you can now pick up your ship to store order from one of our sister brands – Ricki's and Bootlegger!

It’s so easy.
1) When shopping our sites, choose Ship to Store for your shipping option
2) Select your province and city - click SEARCH
3) Ricki's and Bootlegger pickup locations are indicated to the right of the store location
4) Choose the store location that best suits you!




It gets better!
If your online order didn’t work out, we’re happy to be able to return or exchange it at any Ricki’s, Cleo, or Bootlegger location as well.



 

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SUSPENDED EXPRESS SHIPPING

Due to COVID-19, Canada Post is experiencing a significant increase in parcel volumes – resulting in delivery delays. Because of this, we have temporarily removed our Express Post option. Anticipate delays beyond expected delivery dates provided by Canada Post. We thank you for your understanding

 

FREE SHIPPING WITH A MINIMUM PURCHASE OF $50 TO YOUR HOME

Until further notice, we will be offering FREE ground shipping to home on orders with a minimum $50 purchase, no code required at checkout. Anticipate delays beyond the delivery dates provided by Canada Post. We thank you for your understanding.

Customer Service is currently experiencing a higher than normal volume of inquiries. Our service agents are working from home as a result of COVID-19 precautionary social distancing and safety measures. As such, email is a preferred method of contact. If you prefer to call and are directed to voicemail, please leave a voicemail. Voicemails are returned in the order that they are received, once again, with high volumes the return messaging may be delayed. We are working to return your call or email as quickly as possible, and we thank you for your understanding.

 

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Curbside Pickup

Available at select locations. CLICK HERE to learn more.

 

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$2 Ship to Store

Orders will be shipped for $2 to any of our store locations for your convenient pick up.

SHIP TO STORE

PROVINCE # OF
BUSINESS DAYS
BC, ON 2-4
MB, SK, AB 1-2
NS 3-4
NL 4-6

 

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Ground Shipping

Estimated Shipping Time

GROUND

PROVINCE # OF
BUSINESS DAYS
MB, SK, AB 1-3
BC, ON, QC 3-4
NS, NB, PE 5-6
NL 7-10
YT, NT, NU 10-13

 

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Express Shipping | Temporarily Suspended

Estimated Shipping Time

EXPRESS

PROVINCE # OF
BUSINESS DAYS
ON, QC 2-4
MB, SK, AB 3-5
ATLANTIC 3-6
BC 4-6
YT, NU, NWT 6-8

Please note, express shipping charges are based on the total weight of your order and start at $16.95.

 

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Shipments to International Addresses

At this time we are unable to accept or ship international orders.

 

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COVID-19

To learn more about the specifics in your province: