IN SUPPORT OF
WELCOME BACK TO CLEO!
In our new reality, we know our stores will be operating differently. What will not change is our desire to serve our customers to the best of our ability, while keeping health & safety our # 1 priority.
The following guidelines may vary by province. We anticipate that they will need to be routinely updated as provinces open. Please refer to the chart for your provinces key details and reopen dates.
We ask for both your support & for your patience as we navigate this together. We hope to see you soon!
Please note: Our operating hours may vary. Please check the mall website or call our store to confirm prior to you visit. Thank you!
Need help? Cleo Customer Service is available Monday to Saturday 9-5 CST. Email customer service at email@example.com or call 1-888-590-2536. Response times may be delayed due to high volumes.
|Store Opening Date||Returns & Exchanges||Fitting Rooms|
Edmonton Centre East • South Edmonton Common • WestLand Market Mall • Medicine Hat Mall • Londonderry Mall, Parkland Mall • Bower Place, Sherwood Park Mall • Kingsway Mall • West Edmonton Mall • Edmonton N.E. Power Centre
Southcentre Mall • Sunridge Mall • Park Place • Crossiron Mills • Calgary Market Mall
|Ontario||June 6th — Street Entrance Stores Only
Stores listed below here
Smart Centres Scarborough • Smart Centres Oakville • Etobicoke Smartcentre P.C. • Aurora East Power Centre • Burlington North P.C. • Innes Road & Mer Bleue P.C. • Guelph Power Centre • Sunrise Shopping Centre • Smart Centres Oshawa North • Smart Centre Barrie South • Milton Crossroads • London North Power Centre • Heartland Town Centre • Hamilton Southeast P.C. • Ottawa Trainyards P.C. • Windsor Crossing
|British Columbia||May 27
Excluding Woodgrove Centre—Opening TBD.
|New Brunswick||June 3||Yes||Open|
|Newfoundland||To be confirmed||To be confirmed||To be confirmed|
|Nova Scotia||To be confirmed||To be confirmed||To be confirmed|
COVID-19 BUSINESS CHANGES
- Cleo is offering customers 45 days after reopening to exchange | refund purchases made on or after February 1, 2020. Conditions apply. See our return policy HERE.
- The maximum number of people in a store may be limited
- Sanitation of clothes that are tried on
- Quarantining returned items
- Frequent cleaning of high use touch points
- In Store Ordering & Ship to Store is unavailable
- No public access to washrooms
YOUR VISIT TO CLEO
- Use hand sanitizer when entering and exiting
- Respect physical distancing (6ft)
- Consider contactless payment
- Reconsider your visit if you have COVID-19-like symptoms
- Do not bring reusable bags | boxes
If you are visiting to make a return or an exchange…
- Bring your items into the store without a bag | box
- Bring your original receipt (for online orders, this is the receipt that was shipped with your order – not the email confirmations)
- Ensure that the item is unworn and the original tags are attached See our return policy HERE.
EXPRESS INSTORE SHOPPING
- Choose the items that you love on cleo.ca
- Note the style #, product name and size
- Call your nearest Cleo to see if they have your items. CLICK HERE to find a store
- If the store has the items they will set them aside for up to 48 hours
- Arrange a time to visit the store to try on or pay
- Note: This is not a curb side service. Stores and customer service cannot process payments over the phone
- Note: Not all items on cleo.ca are currently available in stores