Frequently Asked Questions

Where can I return an online order?

Online purchases can be returned to any Ricki’s, Cleo, or Bootlegger store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution centre address below.
1530 Gamble Place
Winnipeg, Manitoba R3T 1N6

Do you offer international shipping?

Unfortunately, at this time, we only ship within Canada.

What payment methods do you accept for online orders? accepts the following payment options:
-Visa Debit
-American Express
-Cleo gift cards
We currently do not accept pre-paid credit or debit cards.

Are there any on going promotions or discounts?

You can review the current ongoing online promotions on the Cleo website, under the “your offers” tab.

How do I contact customer support?

If you have questions or comments about online or instore shopping, we are here to help. You can email us at or call us at 1-888-590-2536.
If you are having difficulty connecting with one of our agents, please email us using the form and the link below and we will respond within 2 business days.
Contact us HERE.

Does cleo have a loyalty program?

Cleo has a free My Connection loyalty program, which you can join by visiting any store or online.
To join online or for more information visit our loyalty page HERE.

What is the deadline for returns?

For Cleo purchases with the receipts and tags attached, you will be refunded onto your original method of payment within 45 days of purchase.
For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

What is the minimum amount I need to spend to get free shipping?

The minimum total amount to received free shipping is $75 before taxes and before redeeming any loyalty points.

How do I reset my password if I forget it on the Cleo website?

You can reset it under the log in section, by inputting your email address and then opening the link you receive in your email.